Frequently Asked Questions
Answers on trade pricing, Canada-wide shipping, specs and ordering — before you pick up the phone.
Ordering & Trade Pricing
Not at this stage. Solidline Trading is built around direct quotes rather than published pricing, so every enquiry gets a straight answer from a real person based on quantity, finish and project details — send us an enquiry and we’ll follow up within 48 hours.
Use the “Enquire” button on any product, or fill out the form on our Contact page with the part name, quantity and any finish preference. If you’re not sure which SKU you need, tell us about the project instead and we’ll point you to the right hardware.
Yes. Trade accounts are available for glaziers, contractors, cabinet makers and property managers, with pricing built around how the trade actually buys — not one-off retail markups. Contact us to set one up.
Most of our core catalogue is available in small quantities for repairs and one-off installs, as well as larger volumes for full projects. Let us know your quantity when you enquire and we’ll confirm availability.
Shipping & Delivery
Yes — coast to coast. Typical dispatch on in-stock core SKUs is 1–2 business days from our Ontario location.
Transit time depends on your location, but most orders arrive within 3–7 business days after dispatch. If you’re working to a tight install date, mention it in your enquiry and we’ll flag any lead-time risk up front.
Not yet — at this stage we ship within Canada only. If that changes, we’ll update this page.
Products & Specifications
It varies by product. Most of our Shower Hardware hinges are rated for 5/16″ to 1/2″ (8–12mm) tempered glass, while Glass Railing hardware like spigots and standoffs typically supports thicker glass used in balconies and structural railing. Full specs are listed on each product page — if you’re not sure your glass will fit a given part, send us the thickness and we’ll confirm.
Yes. Common finishes across the range include chrome, brushed nickel, matte black and matte gold, though availability varies by product line — check the individual product listing or ask us directly.
In most cases, yes. Reach out through the Contact page with the SKU or product name and we’ll send over what we have.
Yes. Our Architectural Locks & Handles and Sliding Door Systems are commonly specced into commercial storefronts and offices, while Shower Hardware and Glass Railing hardware covers most residential renovation and new-build work.
Trade Accounts & Support
Both. Trade accounts get dedicated pricing and support for ongoing project work, but we’re happy to help with smaller residential orders and one-off repairs as well.
Yes — call 1.800.555.0132 or send us the project details and someone from our team will follow up directly. No automated ticket queue.
We supply the hardware and can point you to installation notes and spec sheets where available, but on-site installation is handled by your glazier or contractor.
Returns & Warranty
Contact us within a few days of delivery with your order details and photos if possible, and we’ll sort out a replacement or correction.
Most hardware is covered against manufacturing defects. Warranty terms vary by product line — ask us about the specific part you’re ordering and we’ll confirm what’s covered.
